Booking Information

Children's Prices, Cancellations & More


Price Information

  • All room prices are per person and day.
  • All room prices are without resort tax.
  • The resort tax amounts to €2.80 per person/day (no resort tax for children up to 14 years)
  • Single room surcharge: €15 per person/day
  • Double room  for single occupancy (depending on availability and by prior request): from €20,00 per night
  • Discount for overnight/breakfast (without dinner) : €9.00 per person
  • Short stay supplement (less than 3 days) : We reserve the right to charge a short-stay supplement (acc. to individual offer).
  • The price differences are related to the different room sizes.


Holiday Packages (Offers - Packages)

  • All holiday packages have been calculated based on the second room category.
  • Should you select a different category, a surcharge or discount is applied accordingly.
  • The package prices are per person for the period given.
  • All holiday packages are without resort tax.
  • The resort tax amounts to €2.80 per person/day (from 14 years).


Family Discounts

Discounts apply for accommodation in the parents' double room or apartment.
In summer: participation in the BIG Family Sommer Club for stays of 7 days possible (price on request).)
In winter: child-care at the Froneben mid-station (prices on request).

In summer:

  • 100% discount up to 5 years
  • 60% discount from 6 to 11 years
  • 30% discount from 12 to 14 years
  • 20% discount from 15 to 17 years

In Winter:

  • 100% discount up to 5 years
  • 60% discount from 6 to 11 years
  • 30% discount from 12 to 14 years
  • 20% discount from 15 to 17 years


Pets

  • We charge €30 for the end-of-stay-cleaning.
  • Pets are not allowed in the dining room.


Arrival & Departure

  • Arrival: Usually the rooms can be entered from 2:00 p.m.
  • Departure: Rooms must be vacated by 10:00 a.m. on your departure day.
  • Late arrival or early departure: Should you arrive later or depart later for whatever reason, the booked package is charged.
  • The Regulations of the Austrian Hotel Industry apply.
  • You may pay your hotel bill in cash, by card, VISA, Eurocard or Mastercard.


Travel Insurance & Cancellations

Holidays after all…
yet unforeseeable events may require a cancellation. We are sure that you understand that we stick to the conditions of the Austrian Hotel Industry.   

Cancellations are annoying, for both parties. It is a pity if you can’t come. It is also a pity, if the rooms are free, although other guests would have liked to come. So we make the following suggestion in case things change: Please inform us immediately. We will do our best to make concessions.

Our tip: We recommend all our guests to take out a travel cancellation insurance and point out that if you arrive late or depart earlier we have to charge the whole room price!

 

  • more than 1 month (30 days) before your planned arrival: no cancellation fee
  • 30 – 21 days ahead of your arrival: 40% of the booked price
  • 20 to 8 days before your arrival: 70% of the booked price
  • In the last week before your arrival (7 days): 90% of the booked price